Privacy Policy

Privacy Policy for Dorset Holiday Home Care

Last Updated: May 20, 2026

At Dorset Holiday Home Care, I am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, store, and protect your personal information when you use my website or book my home support services.

For the purposes of the UK General Data Protection Regulation (UK GDPR), I, NP am the Data Controller for Dorset Holiday Home Care.

1. The Type of Personal Information I Collect.

I currently collect and process the following information:

• Contact Details: Your name, address, telephone number, and email address.
• Service Details: Information regarding your home environment, preferences, and emergency contact details to help me provide safe and reliable support.
• Website Data: Basic technical data collected automatically via my website host, such as your IP address and how you navigate the site.

2. How I Get Your Personal Information and Why I Have It.

Most of the personal information I process is provided to me directly by you for one of the following reasons:

• You filled out a contact form on my website.
• You enquired about or booked my home support services.

I use the information that you have given me to deliver my services, manage your invoicing, and communicate with you about your schedule.Under the UK GDPR, the lawful bases I rely on for processing this information are:

• Contractual Obligation: Processing your data is necessary to fulfil our Service Agreement.
• Legitimate Interests: Processing your data allows me to run and manage my independent business efficiently and safely.

3. How I Store Your Personal Information.

Your information is securely stored digitally on encrypted devices and within password-protected administrative software.I keep your personal and service data for 7 years following the end of our contract to comply with UK tax, accounting, and legal requirements. Once this time period has expired, I will securely destroy and permanently delete all electronic and physical records.

4. Data Sharing.

I do not sell, rent, or lease your data to third parties. I will only share your information if required to do so by law, or in an emergency situation involving your safety and vital health interests.

5. Your Data Protection Rights.

Under UK data protection law, you have rights, including accessing, rectifying, erasing, or restricting the processing of your personal information. These rights are free to exercise, and I will respond to any requests within one month.

6. How to Complain or Contact Me

For questions or to exercise your rights, please contact:

• Email: contactus@dorsetholidayhomecare.co.uk

If you are unsatisfied with my response, you can complain to the Information Commissioner’s Office (ICO).